Business Services » Sample Results
Redstone has helped clients from a wide range of industries improve performance and achieve tangible results.
List of Studies
Increased Profits
Problem: a large Japanese television manufacturer was experiencing significant profit margin decline as market share gradually eroded
Solution: expanded distribution into newly-emerging channels while protecting high-end sales with distinctive product designs
Result: increased profits by $40 million annually
Cut Costs
Problem: a property-casualty insurance company needed to cut costs without undermining service
Solution: increased performance by trimming accidental overpayments while simultaneously increasing customer service ratings by reducing accidental underpayments
Result: saved the company $60 million annually and increased Consumer Reports ratings
Revised Strategy
Problem: a US automobile dealer network saw declining sales as Japanese competitors cherry-picked leading dealerships
Solution: restructured the dealer network by providing profit opportunities for stronger dealerships and incentives to sell out for weaker players
Result: the network regained its competitive advantage
Increased Productivity
Problem: a 750-person sales and marketing organization was selling high volumes, but at a loss
Solution: retooled the organization to implement fact-based decisions and restructured product development processes to focus on profitable offerings
Result: returned sales to profitability and improved customer care response by limiting volume
Expanded Market
Problem: a national service provider serving middle-market customers had little room for further expansion
Solution: designed an up-market expansion strategy using a new brand, but building on institutional strengths
Result: expansion potential was a key ingredient in the strong valuation received upon sale of the company